Handelsbetingelser
Payment
We reserve the right to correct any typing errors in the stated prices, and we also reserve the right to change prices. We further reserve the right regarding lost or delayed deliveries as well as items out of stock.
You can pay with Dankort, Visa, Mastercard, MobilePay, Apple Pay and Google Pay. Prices do not include payment or delivery costs.
Security
You can safely shop with your payment card on ALIS' webshop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard. If your payment card is not recognized as 3D Secure, or if you have issues with your 3D Secure data not being accepted (Verified by Visa/Mastercard Secure, etc.), we recommend contacting your bank to double-check whether your payment card is 3D Secure.
VAT
All prices on the webshop include the applicable VAT rate for countries within the EU and Norway. Customers outside the EU or Norway may be charged an import duty, which is collected once the product is shipped to the destination country. Such fees or charges are outside ALIS' responsibility, as ALIS has no control over additional fees related to customs clearance. If you refuse to receive the product for this reason, the customs authorities may invoice Rains for any administration fees, which will be deducted from your requested refund. If you reside outside the EU, you should check with your local post office or customs authority for more information on any import duties or taxes that may affect your online purchase. We do not guarantee that such prices are 100% accurate, as they are estimates only.
Returns
It is possible to return your order from alis.dk. We offer a 30-day return policy for intact products from the day you receive your order. If you return an item, we will refund the relevant amount. Please note that we unfortunately cannot offer to exchange your order, unless the item received is defective or you have received the wrong item. If you need a different size or product, you can instead place a new order in our webshop. When purchasing products from our authorized ALIS retailers, we recommend returning the item to the original retailer.
ALIS offers a total of 30 days from the date of receipt to notify us that you wish to return intact products. The returned item must be in its original condition and original packaging with the price tag intact. We reserve the right to deduct any loss in value from the refund amount if the product is not in its original condition. On the return form you can see what information we need, as well as where the returned item should be sent.
If the entire purchase is returned, you will receive a full refund of the delivery fee.
During holidays such as Christmas and New Year, the return period is extended. The returned item must be unused and in its original packaging with the price tag intact.
NOTE: It is not possible to get a refund for an item purchased on alis.dk in our physical ALIS stores, but we can always offer to exchange it for another item, colour or size. Please bring your delivery note or invoice to the store.
Complaints and incorrectly delivered items
Items purchased through our webshop are covered by a 2-year warranty period.
If you have received an item with faults and/or defects, we offer a replacement or refund of the item.
If you file a complaint during the 2-year warranty period, we offer to replace the item, and we cover the shipping costs. We pay for the return shipping of the faulty/damaged item.
If you have received the wrong item or size, we offer you a free return label and ensure the correct item is sent to you as quickly as possible.
If we are unable to replace an item for any reason, we offer a refund or a gift card.
All products purchased at an ALIS store or retailer are also covered by a 2-year warranty. However, the complaint must be submitted to the store where the product was purchased. If the store is no longer in operation, please contact our customer service team at info@alis.dk. When filing a complaint, please note that proof of purchase is required.
You can file a complaint about an item you have purchased from us with the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can file a complaint via the Complaint Portal for Nævnenes Hus.
Shipping
All items are shipped as parcel post with Bring or PostNord. You will receive an email with your shipping information once your order is on its way. If you have not received your order within 14 business days after receiving your order confirmation, it is your responsibility to contact ALIS customer service. As soon as you receive the parcel, you should inspect the item for any damage, faults or defects. If, contrary to expectations, you receive an item with faults or defects, please contact our customer service immediately.
If you do not collect your parcel or refuse receipt, an automatic refund will be issued for your purchase, excluding any shipping payment.
Promotions
Our offers are only available for a limited period, while stocks last. ALIS reserves the right to end these offers without prior notice. If a product was purchased online or in-store prior to the current promotion, we are unable to refund the price difference.
When returning a product that is part of a multi-item order or a promotional offer, all parts of the purchase must be returned. If these items are not returned, the value of the items will be deducted from the credit.
ALIS ApS
Amagertorv 14, 2.
1160 Copenhagen K
CVR / VAT no.: 44323729
Phone: (+45) 7060 8876
E-mail: info@alis.dk